Terms & Conditions
Last updated: July 2026
A1 Buyers
Buyers on Nexo are entitled to browse, purchase, track, review, and dispute orders placed through Nexo's own checkout. Buyer protection refunds, compensation tiers, and dispute resolution applies only to purchases completed on-platform, where a real order record exists in Nexo's database.
Transactions arranged off-platform
If a buyer contacts a seller directly (for example, via Sellers WhatsApp) and completes a purchase outside of Nexo's checkout, that transaction has no record in Nexo's database. It is considered null and void for the purposes of any complaint. Reporting the seller for an off-platform transaction will not result in account action against them, because there is no platform order to investigate or act on. Nexo strongly advises that all purchases be completed through Nexo checkout this is the only way your purchase is protected.
Buyers may not: use the platform for fraudulent payment attempts, abuse the dispute or Pay-on-Delivery systems, create multiple accounts to evade a ban, or attempt to circumvent seller categories, pricing, or platform fees.
A2 Sellers
Sellers are responsible for accurate product listings, fulfilling orders they accept, honoring the return windows applicable to their product category, and responding to any dispute within the 48-hour window given.
Store tiers (one-time purchase, no renewal)
| Tier | Price | Categories |
|---|---|---|
| Basic | ₦50,000 | 1 category |
| Standard | ₦80,000 | Up to 3 categories |
| Pro | ₦100,000 | Unlimited categories |
Store tiers are a one-time purchase and never expire. Upgrading to a higher tier always charges the full price of the new tier tiers do not stack, do not prorate, and any amount already paid does not count toward the next tier.
Commission
Nexo charges no commission on a seller's first ₦500,000 of revenue in a given month. On any revenue above ₦500,000 in that month, a flat 5% commission applies to the excess only never to the full amount.
Enforcement
Sellers who violate platform rules are subject to a strike ladder: a warning, a forced refund with a strike recorded, store suspension, and permanent account deletion, in escalating order depending on severity and repetition. Nexo's admin retains full discretion at every stage an offense may be met with a warning, a suspension, or immediate permanent deletion, depending on its severity, and admin is never obligated to proceed through every stage in order.
Permanent account deletion
A store suspended for six months without a successful reinstatement is automatically and permanently deleted. Whether triggered automatically or by direct admin action, permanent deletion removes the seller's entire account the store, all product listings, and all associated images completely and irreversibly. Past order records belonging to buyers who purchased from that store are retained for legal, audit, and dispute purposes, with the seller's personal account otherwise fully removed.
A3 Platform-Wide Rules
All users buyers, sellers, and guests agree not to: attempt to defraud another user or Nexo itself, interfere with the platform's fraud detection or ban systems, or use the platform for any unlawful purpose. Nexo enforces bans using device-level and, for sellers, BVN-level identification, meaning a ban may prevent a new account from being created on the same device or with the same verification details.
Once a dispute is escalated to Nexo admin for review, admin's decision is binding on both the buyer and seller involved.